Domestic Shipping
Shipping to US and US Territories is done through USPS.
- $4 for orders under $25.00
- Free shipping for orders above $25.00
- $12 for 1-3 day Priority
International Shipping
Shipping to any country outside the USA is done in partnership with UPS and your local postal company. Final delivery is made by your local postal company. Lunatec is not responsible for any fees your country may charge including VAT. The maximum weight we can ship under this partnership is 3.5 lbs.
Shipping to Canada is $9 per order. Tracking included.
Rates to all other countries is $12. Some destinations include tracking.
If you are ordering bottles then we suggest ordering a spare parts kit at the same time. This is because the cost of shipping is more than the parts.
We do not take responsibility for lost International packages.
Returns
You may return items within 30 days if you are not happy for any reason. Simply return items with your purchase information to:
Lunatec
PO Box 26845
San Diego, CA 92196
Refunds
Once your item has been received, we will inspect an issue a refund in 5 days if there are no issue.
Warranty
Most issues can be resolved through trouble shooting. There are manuals and instructional videos on the Product Support page, click here. Please contact us through our contact page or call 858.433.6560 if you still need help.
